Heather, an office assistant at a local business, called to say that their customer list had become mis-sorted. Could I help them recover it from backups?
Yes, I talked her through the recovery process over the phone. This saved her hours of work vs. manually untangling the customer list. Of course, this wouldn't have worked if we hadn't set up automated backups less than a month before. We used SyncBackSE from 2BrightSparks, and set it to back up critical files every night. Heather recovered yesterday's version of the file, and is another happy client!
Yes, I talked her through the recovery process over the phone. This saved her hours of work vs. manually untangling the customer list. Of course, this wouldn't have worked if we hadn't set up automated backups less than a month before. We used SyncBackSE from 2BrightSparks, and set it to back up critical files every night. Heather recovered yesterday's version of the file, and is another happy client!
